Refund policy

Return & Refund Policy – Mavi Mart

At Mavi Mart, we take pride in the quality of our products. Each item is carefully packed to ensure it reaches you in good condition.

However, if you face any issue, we are here to help under the following terms:

Return Eligibility

We offer a 7-day return policy from the date of delivery.
Returns are accepted for items that are damaged, defective, or incorrect.
The product must be unused and in its original condition and packaging.

How to Request a Return

Please contact us within 7 days of receiving your order through:

Instagram: mavimart.store
Email: alimavia211@gmail.com
WhatsApp/Phone: +92 311 4400078

Kindly include the following details:

Clear photos of the product
Your order details (Full Name, Order Number, Order Date)
Brief explanation of the issue

Our team will review your request and respond within 1–2 business days.

Return Shipping

Return shipping costs will be paid by the customer.
We recommend using a reliable courier service for returns.

Refunds or Replacements

Once your return is approved, you may choose:

Replacement (subject to availability), or
Refund

Approved refunds will be processed via Bank Transfer / EasyPaisa / JazzCash within 2–3 business days after receiving the returned item.

No Returns or Refunds

We do not offer returns or refunds for:

Items damaged due to misuse or mishandling after delivery
Products returned without prior approval
Used or altered items

For any questions or assistance, feel free to contact us using the details above. We are always here to ensure your experience with Mavi Mart is smooth and satisfying.